Return & Refund Policy
Effective Date: June 30, 2026
At Biryani singapore, we prepare every meal fresh to order using high-quality ingredients. Due to the perishable nature of our food products and food safety regulations, all food items are non-returnable once delivered or collected.
Returns
For hygiene and food safety reasons, we do not accept returns or exchanges on any food or beverage products.
Refunds & Replacements
If there is an issue with your order, we will gladly investigate and provide a replacement or refund where appropriate.
You may be eligible for a refund or replacement if:
- You received the wrong order.
- An item is missing from your order.
- Your order arrived damaged or spilled.
- The food was spoiled or not fit for consumption upon delivery.
- Your order was cancelled by Biryani.sg after payment was successfully processed.
To request a refund or replacement, please contact us within 30 minutes of receiving your order.
Please include:
- Your Order Number
- A description of the issue
- Clear photos of the affected item(s), if applicable
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Order Cancellation
Orders may only be cancelled before food preparation begins. Once preparation has started, cancellations and refunds are no longer possible because each meal is freshly prepared to order.
Contact Us
If you have any questions about this policy or need assistance with your order, please contact us.
Biryani Singapore
Phone: +65 9054 9292
Email: contact@biryani.sg
Website: https://biryani.sg
