Privacy Policy

Effective Date: 12 June 2026
Last Updated: 12 June 2026

Welcome to Biryani.sg (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Delivery Address

  • Order Details and Purchase History

  • Payment Information (processed securely through third-party payment providers)

  • IP Address

  • Device Information

  • Browser Type

  • Website Usage Data

  • Customer Feedback and Support Requests

2. How We Collect Information

We collect your information when you:

  • Place an order through our website.

  • Contact us via phone, email, or our contact form.

  • Subscribe to newsletters or promotional offers.

  • Participate in surveys or promotional campaigns.

  • Browse our website using cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil food orders.

  • Confirm and manage payments.

  • Arrange food preparation and delivery.

  • Communicate order confirmations and delivery updates.

  • Respond to customer enquiries and support requests.

  • Improve our website, products, and services.

  • Detect fraudulent or unauthorized activities.

  • Comply with applicable legal obligations.

  • Send promotional offers and updates where you have provided consent.

4. Payment Security

All payments are processed through secure third-party payment gateways. We do not store your complete debit or credit card information on our servers.

5. Delivery Services

To fulfil your order, we may share necessary information such as your name, phone number, delivery address, and order details with our delivery partners, kitchen staff, and logistics providers.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance.

  • Remember your preferences.

  • Analyse website traffic.

  • Enhance user experience.

  • Measure marketing performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Third-Party Service Providers

We may work with trusted third-party providers for:

  • Payment Processing

  • Website Hosting

  • Analytics Services

  • Marketing Services

  • Delivery Management

These providers are only permitted to process your information for the services they provide to us and are required to maintain appropriate security measures.

8. Disclosure of Information

We do not sell, rent, or trade your personal information.

Your information may only be disclosed:

  • To complete your order.

  • Where required by law.

  • To comply with legal proceedings.

  • To prevent fraud or security threats.

  • To protect our legal rights.

9. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

10. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Meet legal, tax, and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements.

After this period, your information will be securely deleted or anonymised.

11. International Data Transfers

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure it receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act (PDPA).

12. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Withdraw consent for certain processing activities.

  • Request deletion where legally permitted.

  • Opt out of receiving marketing communications.

Identity verification may be required before processing your request.

13. Marketing Communications

If you have subscribed to receive promotional communications, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.

  • Contacting us directly.

  • Sending an email requesting removal from our marketing list.

You will continue to receive essential service-related communications regarding your orders.

14. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

15. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be published on this page with the revised Last Updated date.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under the Singapore Personal Data Protection Act (PDPA), please contact us:

Biryani.sg

Phone: +65 9054 9292

Email: contact@biryani.sg

Address:
80 Marine Parade Rd,
Kopitiam Food Hall @ Parkway Parade,
Singapore 449269

Website: https://biryani.sg

We will make every reasonable effort to respond to your enquiry as promptly as possible.